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House Of Chaaps by UrbanPiper

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Privacy Policy
 Effective Date: 18-Jun-2025 We, at House of Chaaps (Abhivati Foods), respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.houseofchaaps.in, create an account, place an order, or interact with our services. 1. Information We Collect Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, delivery address, and payment information (processed securely via our payment gateway). Non-Personal Information: We may collect non-personal information automatically when you use our website, including your IP address, browser type, device information, usage data, and cookies. 2. How We Use Your Information We may use the information we collect to: &bull; Process and fulfill your orders &bull; Manage your account and preferences &bull; Communicate with you regarding orders, promotions, or updates &bull; Improve our website and services &bull; Comply with legal obligations 3. How We Share Your Information We do not sell or rent your personal information. We may share your information with: &bull; Payment processors to complete transactions &bull; Delivery partners to fulfill your order &bull; Service providers who help us operate the website and services &bull; Law enforcement or government authorities if required by law 4. Cookies and Tracking Technologies We use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website traffic. You can manage your cookie settings through your browser. 5. Data Security We use industry-standard security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. 6. Your Rights and Choices You may: &bull; Access, update, or delete your account information at any time &bull; Opt out of receiving promotional emails by following the unsubscribe link in the email 7. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." 8. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at: House of Chaaps
9. Please note that we only accept takeaway orders and not delivery orders.
Email: abhivatifoods@gmail.com Phone: +91-8001619394 Address: House Of Chaaps, Near Veerji Soya Chaap Wale, Shop No. 3, Ground Floor, 353/354, 1st B Main Rd, KHB Colony, 7th Block, Koramangala, Bengaluru, Karnataka 560095

Privacy Policy

Return and Refund Policy
 Effective Date: 18-Jun-2025 At House of Chaaps (Abhivati Foods), we strive to prepare and pack fresh, high-quality food for every order. However, if you face any issues with your order, please review our return and refund policy below. Return Policy &bull; Perishable Items: Due to the nature of our food products, we do not accept returns once the order has been prepared and handed over for pickup. &bull; Incorrect Order or Missing Items: If you receive the wrong order or if items are missing, please contact us within 30 minutes of pickup or delivery for resolution. Note: As delivery is arranged by the customer or a third-party delivery partner of your choice, we do not take responsibility for delays, damage, or mishandling during transit. Refund Policy Refunds may be issued in the following cases: 1. Incorrect items prepared. 2. Items missing from your packed order. 3. Severe quality issues (e.g., spoiled or contaminated food). Refund Process &bull; Contact us immediately at abhivatifoods@gmail.com or WhatsApp at +91- 8001619394 with your order details and issue description. &bull; Our team will verify the issue and credit an eligible refund within 1&ndash;2 business days to the original payment method. Cancellation Policy Once an order is placed, cancellations are not allowed as food preparation begins promptly to ensure freshness. Contact Us For any concerns or feedback regarding your order, please reach us at: &nbsp;Email: abhivatifoods@gmail.com &nbsp;Phone/WhatsApp: +91-8001619394

Refund And Repayment Policy  

House of Chaaps &ndash; Terms and Conditions for Online Orders
 Last Updated: 18-Jun-2025 Welcome to House of Chaaps (Abhivati Foods)! By placing an order through our website, you agree to the following Terms and Conditions. Please read them carefully before ordering. 1. General Terms 1.1 These Terms govern the ordering and payment of food from House of Chaaps via our website www.houseofchaaps.in. 1.2 House of Chaaps reserves the right to modify these Terms at any time. Continued use of the website constitutes acceptance of any updates. 1.3 By using our services, you confirm that you are at least 18 years old or have permission from a legal guardian. 2. Ordering and Payments 2.1 Placing an Order: Orders can be placed through our website by selecting items, confirming quantities, and completing payment at checkout. 2.2 Order Confirmation: Once an order is placed, you will receive an order confirmation via email or SMS. This confirmation does not guarantee acceptance; we may cancel an order if required. 2.3 Pricing &amp; Taxes: All prices shown are final and inclusive of applicable taxes. 2.4 Payment Methods: We accept online payments via UPI, debit/credit cards, wallets, and net banking. Cash on Delivery (COD) is not available as delivery is arranged by the customer. 3. Order Cancellation and Modifications 3.1 User Cancellations: Orders can only be canceled within 5 minutes of placing the order. After this period, cancellations are not allowed as food preparation begins immediately. 3.2 House of Chaaps Cancellations: We reserve the right to cancel orders due to unavailability of ingredients, technical errors, or unforeseen circumstances. Refunds (if applicable) will be processed to the original payment method. 4. Delivery Policy 4.1 Customer-Managed Delivery: Customers are responsible for arranging pickup or delivery through a third-party delivery partner of their choice. House of Chaaps is not responsible for delays, damage, or issues occurring during transit. 4.2 Pickup Instructions: Ensure the delivery partner has the correct order ID and pickup details. Once the order leaves our premises, House of Chaaps is not liable for delivery-related concerns. 4.3 Delivery Address: Please provide accurate details for smooth handover to your chosen delivery partner. Incorrect details may result in delays for which we are not responsible. 5. Refunds &amp; Replacements 5.1 Eligibility for Refunds: Refunds are applicable in the following cases: &bull; Incorrect items prepared &bull; Missing items in the packed order &bull; Severe quality issues (e.g., spoiled or contaminated food) 5.2 Process: Contact our support team via abhivatifoods@gmail.com or +91-8001619394 with your order details and, if necessary, supporting photos. Approved refunds will be processed within 5&ndash;7 business days to the original payment method. 6. Food Quality &amp; Liability 6.1 Hygiene &amp; Safety: We follow high hygiene standards. However, please review ingredients before ordering. We are not liable for adverse reactions due to allergies or dietary restrictions. 6.2 Freshness: We ensure freshness at the time of handover. We are not responsible for any changes in food quality caused by delays during transit or late consumption. 7. User Responsibilities 7.1 Account &amp; Accuracy: You must provide accurate contact and delivery details. Fraudulent transactions may result in account suspension. 7.2 Platform Use: Customers must not misuse the website, place fake orders, or initiate fraudulent chargebacks. 8. Dispute Resolution 8.1 Any disputes must be raised within 48 hours of order handover. 8.2 We aim to resolve disputes amicably. If unresolved, any legal matters will be under the jurisdiction of Bengaluru, India courts. 9. Contact Us For queries, cancellations, or complaints, reach us at: &nbsp;Email: abhivatifoods@gmail.com &nbsp;Phone/WhatsApp: +91-8001619394 By ordering from House of Chaaps, you agree to these Terms. We look forward to serving you delicious food every time! 🫶 &nbsp;